Refund & Cancellation Policy
Effective Date: 12.06.2025
Last Updated: 12.06.2025
This Refund & Cancellation Policy outlines how subscription payments, cancellations, and refunds are handled for customers of Whapier.com, operated by ADDO VISION SOLUTIONS SRL.
By subscribing to our services, you agree to this policy in full.
1.
Free Trial Period
We offer a 20-day free trial for new users.
No charges will be applied during the trial period unless you choose to upgrade to a paid plan.
You may cancel your trial at any time within the 14-day window. No billing will occur unless a subscription is activated.
2.
Subscriptions & Billing
- Whapier offers monthly and annual subscriptions.
- Billing is processed via secure third-party providers (e.g., Stripe).
- All subscriptions renew automatically unless canceled before the renewal date.
3.
Cancellation Policy
You can cancel your subscription at any time from your dashboard or by contacting us at billing@whapier.com.
- Monthly plans: access continues until the end of the current billing cycle.
- Annual plans: access continues until the end of the annual term.
No additional charges will occur after cancellation, but partial refunds are not issued.
4.
Refund Policy
Due to the nature of digital services:
- We do not offer refunds for partial usage, unused time, or downgrades.
- Exceptions may apply only in case of:
- Duplicate charges
- Technical issues that prevent access to the platform for more than 7 consecutive days
All refund requests must be submitted in writing to billing@whapier.com and will be reviewed on a case-by-case basis.
5.
Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in account suspension.
We strongly encourage you to reach out to us at support@whapier.com to resolve any issues directly.
6.
Contact Us
For billing-related questions, cancellations, or refund requests, contact:
Email: billing@whapier.com
Company: ADDO VISION SOLUTIONS SRL
Address: Bucharest, Romania
Website: https://whapier.com